Last revised: August 21, 2018
Blackwater Distilling, Inc., d/b/a Blackwater Distilling & Tavern, is committed to protecting your personal privacy. We are providing this notice to explain the type of information we collect about you and how that information is used.
This policy contains important information about your privacy rights and we encourage you to read it. If you have questions about this policy, please contact us by email at firstname.lastname@example.org.
We collect information to operate our business and provide you with personalized, informational, and interactive services through our websites, mobile apps, social media pages, and in our Visitor Center at the Blackwater Distilling & Tavern (“Services”). We collect both Personal Information and Other Information to provide these Services to you.
- WHO COLLECTS YOUR PERSONAL INFORMATION
- WHAT PERSONAL INFORMATION WE COLLECT
- WHEN WE COLLECT PERSONAL INFORMATION
- WHY WE COLLECT PERSONAL INFORMATION
- HOW WE USE PERSONAL INFORMATION
- HOW PERSONAL INFORMATION IS SHARED
- OTHER INFORMATION COLLECTED
- YOUR PRIVACY RIGHTS
- OTHER THINGS YOU SHOULD KNOW
WHO COLLECTS YOUR PERSONAL INFORMATION
Blackwater Distilling & Tavern is an independent, privately-owned company operating in the United States, and is responsible for collecting and processing your personal information. For the purpose of this policy, whenever we refer to “we” or “us” we mean either Blackwater Distilling & Tavern. We use third-party vendors, known as “Processors”, to help us run our Services and our business. We use Processors for web hosting, tracking technologies, customer data management, e-commerce, payment processing, analytics, and geolocation services. These Processors may collect your personal information on our behalf and send it to us. We may also share your personal information with these Processors to allow us to use it in the ways described in this policy. We carefully select these partners and ensure that they are committed to data privacy and security.
WHAT PERSONAL INFORMATION WE COLLECT
“Personal Information” is information that can be used, directly or indirectly, alone or together with other information, to identify you as an individual. This may include your precise location data and information you provide to create accounts or sign-up for various programs the company offers.
The Personal Information we collect depends on the purpose, but might include:
- Date of birth
- Country of residence
- Email address
- Telephone number
- Address (both mailing and billing)
- Account usernames, passwords, and unique user IDs
- Payment information such as debit or credit card information
- IP address
- Purchase history
- Product preferences
- Cookie preferences
- Service use history
- Proof of age, which may include a copy of a valid form of ID if you gave one to us
- Employment history
- Details of your contact with us
- Photographs and videos you shared with us or taken of you at one of our events
- Social media profile information, such as profile pictures, social media handles, and any information you have made publicly available
WHEN WE COLLECT PERSONAL INFORMATION
We collect your Personal Information at different times during your user experience with Blackwater Distilling & Tavern. Here is a list of times when we collect Personal Information from you:
- When you access our Services, including through mobile apps
- When you create an online account to shop at the Blackwater Distilling & Tavern Gift Shop
- When you make a purchase from the Blackwater Distilling & Tavern Gift Shop, return something you’ve purchased, or request a refund
- When you participate in a promotion (contest/sweepstakes/giveaway/coupon)
- When you book a tour of the Blackwater Distilling & Tavern
- When you attend an event or respond to an event invitation
- When you submit a review or participate in a survey
- When you contact us by email, phone, or any other means of communication
- When you communicate with us or interact with us via social media
- When you submit an application for employment
WHY WE COLLECT PERSONAL INFORMATION
We collect personal information from you for several reasons. First, we collect information from you to make our Services available to you and to customize your experience. Unless collecting your personal information is necessary so that we can fulfill a legal obligation or for a legitimate business interest, you can choose for it to not be collected. However, if you don’t provide us some information, your experience with our Services may not be as enjoyable and some of our Services just won’t work.
HOW WE USE PERSONAL INFORMATION
We use the Personal Information we collect from you to provide our Services to you, to communicate with you about new products, Services, and events you may be interested in, and to fulfill requests you send to us.
We may also use your Personal Information to operate our business, improve existing products and Services, develop new products and Services, and to improve and personalize your experiences interacting with us. We will only use your information in this way when necessary due to a legal obligation, a legitimate business interest, or if we are fulfilling the terms of a contract, such as when you submit an order through the Blackwater Distilling & Tavern Gift Shop.
Accessing our Website
When you apply for employment with us, we will collect your name, email address, and any information you attach to your application, such as a cover letter or resume. When you submit an application for employment through our website, we also collect your IP address, date and time of submission, and a unique identifier assigned to your application. We collect this information because we have a legitimate business interest in managing and tracking applicants to evaluate them as potential employees and to ensure the security of our Services.
Blackwater Distilling & Tavern Gift Shop
When you make a purchase through our website, in person at our distillery, or when we sell merchandise at remote locations, we may collect personal information from you, such as name, email, address, and phone number. We will also collect payment information, such as debit or credit card information and billing details, such as address, so that we can process payment. We collect this information so that we can complete your purchase, which is a type of contract. If you provide your email address to us and begin, but don’t complete a purchase, we may send you an abandoned cart reminder, based on our legitimate business interest. If you purchase alcohol from us, we may also collect your date of birth to verify that you are old enough to purchase alcohol. We collect this information to comply with the legal obligations of our alcohol licenses.
Booking a Tour
When you book a tour through our website, over the phone, or in person, we will collect personal information from you, such as name, email, and phone number. We will also collect payment information, such as debit or credit card information and billing details, such as address, so that we can process payment. We collect this information so that we can process your reservation, which is a type of contract. When you arrive for your tour, we may also collect personal information from you and all guests in your party who will be savouring our spirits to verify that everyone tasting is of legal drinking age. We collect this information to comply with the legal obligations of our alcohol licenses.
When you participate in a promotion, we will collect certain personal information from you to administer the promotion and contact you if you are a winner. Each promotion has its own set of “Official Rules”, which will detail what personal information is collected from you at that time. The personal information you provide in relation to a promotion will only be used to administer the promotion and for no other purpose unless you also ask to receive marketing communications from us. We use your personal information in this way because we have a legitimate business interest or because we are required to do so by law.
Onsite Distillery Feedback
When you visit the Blackwater Distilling & Tavern, we may collect your personal information while asking for feedback. This personal information may include name, address, email, and age range. We may collect your personal information from you on a feedback card or through a mobile device at the distillery. We collect your personal information with your consent and use it to evaluate and improve our business operations, Services, and products. The personal information you provide while giving us feedback will only be used to for this purpose unless you also ask to receive marketing communications from us.
HOW PERSONAL INFORMATION IS SHARED
- To affiliates, partners, vendors, and suppliers
- To enable the use of our Services
- As required by law
OTHER INFORMATION COLLECTED
“Other Information” is information that is anonymous, aggregate, de-identified, or otherwise does not reveal your identity. Some examples include age, gender, browser and operating system, time spent using our Services, and web pages visited.
Generally, we do not consider Other Information to be Personal Information. Regardless, if we link together Other Information in a way that renders it individually identifiable, we will treat the combined information as Personal Information.
We may collect Other Information about your use of our Services. This includes, for example, your device type, carrier provider, browser type, operating system, Internet domain and host name, date and time of access as well as referring and onward URL. We may also collect transactional data about the activities you undertake and how you interact with the Services, such as what data is displayed, clicked on or shared, the click stream patterns, the length of time spent on each site or page, and searches you may conduct on the Services.
YOUR PRIVACY RIGHTS
Your privacy rights are important to us. You can ask us to access, correct, or remove your personal information. To submit a request, send an email to email@example.com. Where required by law, you may also have a right to data portability. Requests for portable data should also be sent to firstname.lastname@example.org. We may require you to prove your identity and provide other information to determine what laws apply to you.
OTHER THINGS YOU SHOULD KNOW
Information Security: We are committed to protecting the security of your Personal Information. We use technical and organizational measures designed to protect your information against unauthorized access, theft, and loss. We also recommend that you take additional measures to protect yourself and your information, such as installing anti-virus software, closing browsers after use, keeping confidential your log-in credentials and passwords, and making sure that you regularly update software and apps you have downloaded to ensure you have enabled the latest security features on your devices.
Data Retention: We will retain your Personal Information for as long as you maintain an account or as needed to provide you the Services. We will also retain and use your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Applicable Laws: The laws and regulations in different countries impose different (and even conflicting) requirements on the Internet and data protection. We are located in the USA. Except as otherwise required by law, all matters relating to this website are governed by the laws of the State of Maryland in the USA. Please note that any information you provide will be transferred to the USA and by submitting the information you authorize this transfer.